![MG_0108.jpg](/thumbs/Member/Image/2015_01/122z122_MG_0108.jpg)
Tom Walls
Bilateral Meetings
- 02.03.2015 Monday (11.00h - 13.05h)
- 02.03.2015 Monday (13.05h - 15.10h)
- 02.03.2015 Monday (15.10h - 18.05h)
- 03.03.2015 Tuesday (9.00h - 11.05h)
- 03.03.2015 Tuesday (11.05h - 13.10h)
- 03.03.2015 Tuesday (13.10h - 15.15h)
- 03.03.2015 Tuesday (15.15h - 16.55h)
- 04.03.2015 Wednesday (9.00h - 11.05h)
- 04.03.2015 Wednesday (11.05h - 13.10h)
- 04.03.2015 Wednesday (13.10h - 15.15h)
- 04.03.2015 Wednesday (15.15h - 16.55h)
SOFTWARE/INTERNET
- Application development
- CRM system
- Data analysis
Delivering the future of customer experience through device-based customer experience management.
Ciqual is a supplier of device-based customer experience management (CEM) software, adding value to both Mobile Operators and Enterprises.
Through our on-device application, Ciqual provide a more effective communication channel, giving a voice to the "silent majority" of customers who churn rather than complain about poor QoE.
Ciqual enables real end to end measurement, from device to service, and across all technologies - measuring performance and identifying issues anywhere in the network. The solution provides:
- real time alerts of individual customer issues
- unique operator to customer communication channel
- proactive fix and/or real time engagement
- monitoring of failed call and session attempts
- 360 customer view on all access technologies